Have a question ? We are here to help.
Check out the most common questions our customers asked. Still have questions ?Contact our customer support.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Is my persnal data safe ?
What is your return policy ?
All products purchased from our website may be returned within 14 days of purchase for a full refund less shipping costs, no questions asked. International return orders may be subject to return shipping fees. To initiate such a return please contact us.
Write content to answer to common questions your customers may have about your products, shipping policies..
What countries do you ship to ?
We ship to Australia, Austria, Belgium, Canada, Chile, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Greenland, Guernsey, Hong Kong, Iceland, Ireland, Israel, Italy, Japan, Jersey, Lithuania, Luxembourg, Malaysia, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Reunion, Saint Barthelemy, Saint Martin (French part), Saint Pierre and Miquelon, Saudi Arabia, Singapore, Sint Maarten (Dutch part), Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Venezuela.
How Can I pay for an order ?
You can pay with your credit card (AX, VI, CA or Discover) or via PayPal, Google Pay or Apple Pay. Payments are made in USD, EUR, GBP. If your local currency is other than mentioned above, please check the currency that you will be charged with by adding a Raccoon product to the cart. Remember that your bank will convert the amount to your local currency at its rate of exchange.
You can contact us through our contact page! We will be happy to assist you.